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Delivery Information

Delivery and Tracking Information

Whether you are ordering accessories, spare parts, a table tennis table or a pool table, the delivery service available will depend on the product, destination and delivery option you choose.

Below you will find our current delivery times, charges, coverage, tracking information and access requirements.

Accessories and Spare Parts Delivery

Royal Mail Tracked Delivery

Most spare parts and accessories, including bats, balls, nets and covers, are sent using Royal Mail’s RM48 Tracked service.

  • Delivery time: 2–3 working days for items that are in stock
  • Delivery cost: Free on orders over £10
  • Service: Royal Mail RM48 Tracked

Track your Royal Mail delivery

DPD Next-Working-Day Delivery

Most spare parts and accessories held in UK stock can be sent using DPD’s next-working-day service.

  • Delivery time: Next working day when ordered by 12 noon
  • Delivery cost: £5

Track your DPD delivery

Table Delivery

Table deliveries are made by a two-person delivery team and must be booked in advance.

The service available will depend on the product, delivery postcode and delivery speed selected.

Standard Two-Person Delivery with DRS Delivers

Our standard DRS Delivers service delivers your table to a ground-floor room of your choice.

  • Delivery time: 2–10 working days
  • England and Wales: Free
  • Scotland: Available for DG, KA, ML, TD, EH and G postcodes, with a £15 delivery supplement
  • Table tennis table assembly: Available as an optional service at an additional cost

This service is not normally available for other Scottish postcode areas, Anglesey, Northern Ireland, the Isle of Wight, the Isle of Man, the Isles of Scilly, Jersey, Guernsey or the Scottish islands.

Customers in these areas should refer to the AIT delivery options below.

Pool Table Delivery

Pool tables can only be delivered using our standard two-person service with DRS Delivers.

Assembly is included with pool table delivery.

If you require a pool table delivery to an area not normally covered by DRS Delivers, please contact our customer service team. We will review your delivery requirements on a case-by-case basis.

What to Expect from DRS Delivers

DRS Delivers will contact you by email and text message, provided the email address and mobile telephone number entered with your order are correct.

1. Invitation to Book

Once your order has been processed and is ready for delivery, DRS Delivers will send you an email and text message containing a link to select a convenient delivery date.

2. Booking Confirmation

Once your delivery has been booked, DRS Delivers will confirm the scheduled delivery date by email and text message.

The confirmation email will also include a link to the relevant delivery policies.

3. Reminder and Rebooking Information

Approximately 72 hours before your scheduled delivery, DRS Delivers will send you an email reminder.

If you need to change the delivery date, you can use the rebooking link included in this email.

4. Delivery Preparation Reminder

Approximately 48 hours before delivery, DRS Delivers will send a further confirmation by email and text message.

Before the delivery team arrives, please:

  • Tell DRS Delivers about any parking restrictions near your property
  • Make sure the route into your property is clear and accessible
  • Make sure the route to your chosen ground-floor room is clear
  • Remove or protect fragile and valuable items
  • Confirm your chosen delivery room and any booked assembly service with the team when they arrive

5. Two-Hour Delivery Window

Your estimated two-hour delivery window will be sent by email and text message on the evening before your scheduled delivery.

The message will also include a link allowing you to track the delivery vehicle.

Track your DRS Delivers order

Contacting DRS Delivers

For help with booking, rebooking or a scheduled DRS delivery, contact the DRS Delivers customer service team:

Express Table Delivery with AIT Logistics

AIT Logistics provides a faster two-person table delivery service for an additional charge.

  • Typical delivery time: 1–3 days
  • Earliest availability: From the next working day, excluding weekends, when ordered by 10.30am
  • Delivery cost: £20
  • Delivery location: A ground-floor room of your choice
  • Assembly: Assembly is not available with this service

Pool tables cannot be delivered using the AIT Express service.

Highlands, Islands and Other Scottish Postcodes

AIT Logistics delivers to all Scottish postcode areas.

Customers with DG, KA, ML, TD, EH or G postcodes can choose between our standard DRS two-person delivery service and AIT Logistics.

Customers who require table tennis table assembly should choose the DRS service where it is available, as assembly is not offered with AIT delivery.

For all other Scottish postcode areas, AIT Logistics is the only available table tennis table delivery service.

The AIT Highlands and Islands service also covers:

  • Anglesey
  • Northern Ireland
  • Isle of Wight
  • Isle of Man
  • Isles of Scilly
  • Jersey
  • Guernsey
  • Scottish islands

This service is provided by AIT Logistics and its subcontractors.

  • Delivery time: 5–10 working days
  • Delivery cost: Depends on your postcode. The applicable delivery charge will be shown at checkout once you enter your postcode.
  • Delivery location: A ground-floor room of your choice
  • Assembly: Assembly is not available with this service

Tables are supplied with comprehensive assembly instructions, and assembly videos are available online.

Booking and Tracking Your AIT Delivery

AIT will send you a link to book your preferred delivery date by email and text message.

Your estimated two-hour delivery window will be sent by email and text message on the evening before your scheduled delivery.

Please make sure the email address and mobile telephone number entered with your order are correct. If either detail is missing or incorrect, you may not receive the booking link, delivery window or other delivery updates.

Track your AIT delivery

Delivery Outside Our Standard Coverage

If you have a delivery requirement for an area not covered by the services listed above, please contact our UK customer service team.

We will review your delivery requirements on a case-by-case basis.

Tracking Your Delivery

Your carrier should contact you with your booking and delivery details, provided the email address and mobile telephone number entered with your order are correct.

You can also check the progress of your delivery using the relevant carrier’s tracking service:

If you have not received your delivery information, please check that the email address and mobile telephone number entered with your order are correct.

Please also check your email spam or junk folder before contacting the carrier or our customer service team.

Preparing for Your Table Delivery

Please make sure the delivery route and the area around your chosen room are clear and accessible before the delivery team arrives.

Remove or protect fragile and valuable items, including pictures, paintings, ornaments and other breakable objects.

Please tell the carrier in advance about any parking restrictions or access issues that may affect the delivery.

The delivery team will assess the route when they arrive and may ask for potential hazards to be removed before proceeding.

Cornilleau and its delivery contractors cannot accept liability for damage to items that could reasonably have been moved or protected before delivery.

Restricted or Higher-Risk Access

If the delivery team believes that access to your chosen room presents a higher risk of damage—for example, because of narrow spaces, restricted access or tight corners—it will carry out a risk assessment.

The team may contact its head office by video call so that a manager can review the proposed delivery route and decide whether the delivery can proceed.

Where delivery is approved under higher-risk conditions, you will be asked to sign a damage waiver before the team proceeds.

The waiver confirms that delivery will continue at your own risk and removes liability from the delivery contractor for any resulting damage.

You are not required to sign the waiver. If you decide not to sign it, the team will deliver the table only to a location it considers safe and low risk, such as the nearest accessible point.

Delays, Damage or Delivery Problems

For help with a delayed delivery, tracking problem or order that has arrived damaged, please contact our UK customer service team: