Cornilleau Product Guarantees

Cornilleau guarantees its tables against any manufacturing defect for a period of 3 years. This guarantee is extended to 10 years for outdoor table panels, while the Outdoor tables guarantee (2016+) covers the entire table (except for wheels, posts and nets). All our tables adhere to the European Safety Standard EN 14468. Nevertheless, in order to ensure the highest level of safety, Cornilleau has positioned itself a long way above this standard.

OUR GUARANTEES

TABLE TENNIS TABLE GUARANTEE

All items iare guaranteed:

10 years guarantee – 2016+ Outdoor Table collection

The guarantee starts on the day of purchase and applies to all outdoor tables (inc. 100x-700x), Pro 510 & Park. It covers all the table parts (except for wheels, posts and nets). We guarantee our outdoor panels against any distortion, peeling or fading of white stripes. 

10 years table tops guarantee – Outdoor panels only for tables sold before 2016 (including special offers)

The guarantee starts on the day of purchase. We guarantee our outdoor panels only against any distortion, peeling or fading of white stripes.

General 3 years guarantee (all tables unless varied above)

The guarantee starts on the day of purchase for both indoor and outdoor tables.

The guarantee is limited to the supply only of defective parts/components approved by our customer service team and is not applicable in case of damages caused by:

  •          Normal part wear
  •          Wrong assembly of the part
  •          Lack of maintenance
  •          Use of corrosive products for maintenance
  •          If the safety and user guidelines haven't been properly followed
  •          If the table collapses due to strong winds whilst in a folded position
  •          If the table has been turned upside down or carried alone
  •          Any other external factor non-related to the quality of the table

HYPHEN OUTDOOR POOL TABLE GUARANTEE

GUARANTEE CONDITIONS - OUTDOOR POOL TABLE

This 5-year guarantee starts on the day of purchase of your HYPHEN OR ORIGIN OUTDOOR billiard table. To activate it, go to http://www.cornilleau.com/guarantee-activation/.

We guarantee :

The metal frame against corrosion.

The composite slate and metal frame against deformation.

The textile of the tray and the strips against delamination and damage due to false tails.

The rot-proofing of the textile of the tray and the strips.

The warranty is limited to the supply of parts recognised as defective by our services and does not apply to deterioration caused by: -

Normal wear and tear of the parts.

Assembly that does not comply with the instructions included with each table.

Non-compliance with the instructions for use and safety in the manual.

Lack of maintenance.

Use of aggressive products for maintenance.

Stains of various origins (humidity, food, animal, unsuitable household products, etc.)

More generally, a cause unrelated to the quality of the table (shocks, falls)

TRAMPOLINE GUARANTEE

GUARANTEE CONDITIONS - TRAMPOLINE

This 5-year guarantee starts on the day of purchase of your trampoline.

We guarantee for 5 years :

The springs (Spring), the metal frame (frame tubes, T-tube connectors, W-legs, leg extensions and safety enclosure posts) against any deformation.

The jumping mat (tensioners included for the Springless version).

We guarantee 3 years :

The metal structure and springs against corrosion (excluding welding and screwing areas).

We guarantee 2 years :

The safety net.

The safety cushions.

Accessories (anchoring kits, protective cover).

The guarantee is limited to the supply of parts recognised as defective by our services and does not apply to deterioration caused by

Normal wear and tear of the parts

Assembly that does not comply with the instructions included with each trampoline

Non-compliance with the instructions for use and safety in the manual

Lack of maintenance

The use of aggressive products for maintenance (no high pressure cleaner).

Stains of various origins (humidity, food, animal, unsuitable household products, etc.)

Damage resulting from a cause unrelated to the quality of the trampoline (e.g. falling objects, accidents, shocks, lightning, strong winds, etc.). See in our Notice

PLAY-STYLE OUTDOOR TABLE FOOTBALL GUARANTEE

GUARANTEE CONDITIONS - PLAY-STYLE OUTDOOR TABLE FOOTBALL

All our Play-style OUTDOOR foosball tables are guaranteed for 5 YEARS from the date of purchase by the end consumer. This guarantee applies to all parts of the table football, with the exception of the play mat, which is guaranteed for 3 years against deformation.

To activate it, go to the following page http://www.cornilleau.com/guarantee-activation/.

The guarantee is limited to the supply of parts only (not fitting) and recognised as defective by our services and does not apply to damage caused by :

  • - Normal and natural wear and tear of parts.
  • - Abnormal use of the product other than that intended (playing table football).
  • - Assembly that does not comply with the instructions supplied with each table football.
  • - Non-compliance with the instructions for use and safety in the manual (bending the bars, climbing on the table, etc.).
  • - Lack of maintenance. See our advice page: "How to look after your table football".
  • - The use of aggressive cleaning products.
  • - Stains of various origins (food, animal, unsuitable household products, etc.).
  • - More generally, a cause unrelated to the quality of the table football (knocks, falls).

Our football table can be repaired during 20 years!

OPTIONAL ASSEMBLY SERVICE - ALL TABLES

If there are any issues with your initial assembly they should be reported within 48 hours from the time of initial assembly. If reported within this window, and you supply details of the issues, we will ask the crew to return if aspects of the assembly are recognised as defective by our customer service team. It does not apply to issues caused by:

  • - Normal and natural wear and tear of parts.
  • - Abnormal use of the product other than that intended
  • - Non-compliance with the instructions for use and safety in the manual
  • - The use of aggressive cleaning products.
  • - Stains of various origins (food, animal, unsuitable household products, etc.).
  • - More generally, a cause unrelated to the quality of the table (knocks, falls).

CUSTOMER SERVICE

All warranty claims are handled by our Cornilleau UK office. For all claims we need the reference and serial number for your table.  This can be found on a small white sticker on the underside of one of the tops.

Please send us an email describing the defect together with some photos and the reference/serial number for your table so that we can assess your warranty claim.

Contact details

Email: sales.uk@cornilleau.com

ORDER SPARE PARTS ONLINE

https://uk.cornilleau.com/49-miscellaneous-spares