QUESTIONS? Tel:  01293 243980 (Mon-Fri 9am-5pm)     SELECT AIT AT CHECKOUT FOR FAST DELIVERY

Customer service

Cornilleau strives to offer the best quality products but occasionally parts may fail. For this reason we support the products with an efficient after sales service.

CUSTOMER SERVICE

We support after sales enquiries for all customers who have purchased from us or one of our network of retailers in the UK.  You can email us anytime using support.uk@cornilleau.com or you can call us on 01293 243980 during our opening hours of Monday to Friday, 9am to 5pm.

Your guarantee

10 Year Guarantee - 2016 onwards

The guarantee starts on the day of purchase and covers all table parts (except for wheels, posts and nets). We guarantee the outdoor tops against any distortion, peeling or fading of the white lines.

10 year guarantee – Tables purchased before 2016

The guarantee starts on the day of purchase. We guarantee the outdoor tops against any distortion, peeling or fading of the white lines.  All other parts are guaranteed for 3 years (see below).

3 year guarantee

The guarantee starts on the day of purchase for both indoor and outdoor tables.

The guarantee is limited to the supply of defective parts/components approved by our customer service team and is not applicable in case of damage caused by:

  •          Normal wear and tear
  •          Incorrect assembly
  •          Lack of maintenance
  •          Use of corrosive products for maintenance
  •          If the safety and user guidelines haven't been followed correctly
  •          If the table collapses due to strong wind in a folded position
  •          If the table has been put upside down or carried alone
  •          Any other external factor non-related to the quality of the table

Table Flatness

All table tennis tables are manufactured to an agreed standard which is set out in the European Norm 14468-1 and this allows a certain level of tolerance in terms of the flatness of the board.  This varies depending on the ‘class’ of the table.  Please see details below:

Class A (High Competition): 4mm
Class B (Schools & Clubs): 7mm
Class C (Recreational Sports - High Quality): 10mm
Class D (Recreational Sports): 15mm

The correct way to measure the flatness of the top is to lay a piece of wood or spirit level diagonally across the playing surface and measure the gap between the wood and the playing surface.  This should not exceed the tolerance level for your class of table.  You can find the class of table on cover page of the assembly instructions and in the summary table at the bottom of the product listing on this website.

For all warranty claims we need the reference and serial number for your table.  This can be found on a small white sticker on the underside of one of the tops.

Please send us an email describing the defect together with some photos and the reference/serial number for your table so that we can assess your warranty claim.