Returns Policy

You may cancel your order any time within fourteen (14) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days of the day you give written notice of cancellation.

Before returning any item, you must inform us in writing. You must also return the goods to us as soon as possible. The goods must be in their original packaging and in a sellable condition.  The Customer is responsible for the way the product is packaged and it must be done so that the product can survive transit without risk of breakage or deterioration.  All the transportation costs for returning the product to Cornilleau UK, as well as all the associated costs and risks of this return are the Customer’s responsibility.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Please refer to our full terms and conditions for further information. Our returns policy does not affect your statutory rights.

If you have a query about returning goods, please contact us at support.uk@cornilleau.com .